Pondera was created with one revolutionary idea in mind...people want to have actual, real conversations.
Imagine what could happen if your customers truly felt heard, understood and appreciated on each and every interaction with your company.
Customers are changing. They are more savvy, more informed and many have unfortunately become accustomed to the poor experiences that have become the norm in most call centers. Reconnect with your customers by treating them like what they are...your company's most important asset!
Most call centers focus on metrics like conversion rates, upsell percentages, average handle time, revenue per phone call...etc. There seems to be a never ending list of key performance areas to spend time analyzing.
At Pondera, we believe that focusing on the metrics causes companies to alienate their customers and lose site of their true goal, which is delighting their customers.
We focus on the behaviors that drive world-class customer experiences, not the metrics. We know if the calls sound right- the metrics will follow.
We would love to hear from you. If you are looking for call center services please email:
If you are interested in employment please email:
We look forward to hearing from you!